Danos is known for providing the most responsive, integrated end-to-end services maintaining the highest quality, safety and efficiency. Still, an ever-increasing client demand for lower pricing keeps us pushing for ways to further streamline our operations. This requires a bigger-picture systemic approach.
We started 2017 with efficient execution being a strategic priority because our customers continue to look to us to help them to control their costs. As with many strategic priorities, efficient execution, is a multi-year endeavor. As we move into 2018, efficient execution will become part of the customer-centric initiative.
Throughout 2017, we focused on efficiently executing system improvements that have given our customers better information and that have made us more efficient in performing our work. We have made substantial improvements in two key areas — improved project control systems and matured Enterprise Resource Planning (ERP) system processes.
Our project control improvements have given us a system that, among other things, allows project managers to utilize a dashboard of information to make decisions on their projects and to provide real-time cost visibility to our customers. As part of this initiative, much of the ground work to improve financial controls on projects has been done. We are looking forward to this work culminating shortly to provide project managers more control over costs going through the approval process that are to be expended against a project.
Regarding our ERP system, we started the year by converting API from a different system to Danos’ ERP system. We have followed that up with various process and reporting improvements. While we are still working on making improvements to our ERP system, we are currently working to convert API, the company, into a service line within the system as of Jan. 1, 2018. We still have much work to do in maximizing the investment that we have made in our new ERP system, which is partially why we continue to focus on making these improvements as part of 2018’s customer-centric initiative.
As we move into 2018, we will build on our previous work to create innovative service models that reduce cost to our customers. Danos has enjoyed success delivering multi-skilled personnel and crews that best serve our customer needs. In 2018, we will evolve our service-delivery models even further to provide better cross-training of our personnel to improve cost and delivery timelines on customer projects.
The efficient execution and customer-centric initiatives are built on living our value of improvement which implores us to develop creative solutions to challenging business problems so that we may offer the most value to our customers. Thanks for the great work you all have done to live our value of improvement in 2017 and we look forward to continued improvements in 2018.