Leticia Garcia Delivers Savings


By: James Collins

Danos customer Shell recently praised Inventory Specialist Leticia Garcia for her Bias to Action. Material Management Execution Lead Dennis O’Neal thanked her for saving the customer over $250,000.

Letty noticed an unusual quantity request for an item and raised it to Dennis’s attention. They were able to cancel the order and raise a separate purchase order to submit for bid. The purchase was then awarded to the lowest bidder, resulting in cost-avoidance. Dennis noted the below success factors:

“Success Factors: Intervention (See something – Say something)

  • Cost Savings (team pulled on the demand lever to attain better value…Demonstrating this can be done even in routine procurement!)
  • Operational Excellence (Process and team in place to spot the unusual volume request.)
  • Behaviors (Good custodians of the asset’s working capital.)

It was good to see the challenge and communication."

Great job, Leticia! Thank you for your Bias to Action and dedication to Customer Service! 


James Collins

James joined Danos in 2013 as a materials management specialist working at the Shell warehouse in the Permian Basin. He holds a bachelor’s degree in Business Administration from University of Texas Permian Basin (UTPB). In 2014, James joined the Permian staff as a personnel coordinator. In 2015, he was promoted to account manager. James is currently the account manager for Southwestern, Texas and New Mexico.


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