"Small Ball" Catches On


By: James Callahan

A few weeks ago, we discussed how we were winning at Small Ball in project services. I mention three examples below. But possibly the biggest win is that everyone seems to be connecting with the term “Small Ball,” and everyone seems to be using it routinely in how we communicate.

One of the most difficult things about strategy is getting the entire organization to focus on ways that everyone can help. The term Small Ball has helped us transcend this. Everyone understands that in order to achieve operational excellence, we need to work hard at the small things everyday. You never know when something small will turn into a huge opportunity.

Small Ball is not limited to operations. The administrative groups have also embraced the concept. We all have customers, whether they are internal or external, and winning at small ball applies every time we improve our service to our customers. So, before getting into some of our Small Ball wins in project services, I would like to say thanks for your contributions to our successful strategy!

  • Since we have undertaken our service line win strategies, we have experienced many wins at Small Ball. The development and implementation of an Nondestructive Evaluation (NDE)/inspection business plan is a great example of a small ball win. Adding NDE capabilities to our rope access service has allowed us to offer a more complete suite of services to our customers. This allows us to grow with our existing customers, along with gaining new customers who were requesting NDE services.
  • Last summer, we recognized the need to develop and hold field leadership forums. These leadership forums are now being held on a regular basis to give our field leaders the tools they need for success, build their capability and enhance the relationships between our field leaders and our operations management. Engaged leadership in the field that is focused on our Values of Safety, Integrity, Improvement, Service and Respect will undoubtedly lead to many Small Ball successes. This is an example where our Small Ball initiative intersects with our Employee Engagement initiative.
  • Our I&E service line implemented new project management tools that are tied to our Intranet to allow for more timely reporting back to our customers. The new tools give our project managers the ability to see all pertinent information about a project from a single interface, which they can access from anywhere. The ability to access timely, relevant information regarding on-going projects in a manner that is easy to use allows our project managers to better service our customers. We will be leveraging these new tools in other service lines in the upcoming months.

In closing, working hard to excel at the little things are what help separate us from the competition. Whether it is the care you show for your coworkers when you contribute to Danos Cares, the work you do to improve our systems, or how you service our customers, your efforts are greatly appreciated. We are winning because of your efforts.


James Callahan

As vice president of project services, James provides strategic oversight and management of the company’s project management services line. He is responsible for successful operations of projects worldwide, providing integrated total project support for customers’ onshore and offshore activity. James is a graduate of Nicholls State University and holds a Masters of Business Administration and B.S. in Computer Science. He joined Danos in 2013.


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