Welcoming New Customers to Project Services

07-Jul-2021

By: James Callahan

Staying focused on existing customers is essential, but solving challenges for both existing and new customers is an exciting way to deliver our purpose. Since starting our “Small Ball” initiative, every service line has solved challenges for new customers.

Examples of these new customers include the following: a shelf operator for construction, an international engineering and drilling company for rope access, a shelf operator with I&E requirements and a major deepwater operator who needed I&E and mechanical call-out services.

Last fall, a large shelf operator called us to provide a construction crew to perform hurricane recovery efforts. Our team did such a great job that when a competitor was unable to meet this customer’s needs, they called on us for additional construction support. When they called to add a second crew on a Sunday, we had the crew and equipment at the dock on Monday afternoon. The teamwork exhibited in meeting our customer’s needs was a tremendous feat.This was achieved with logistics, personnel coordination and operations management working tirelessly to achieve this win. This customer has grown from us having no construction presence to being one of our largest construction customers over the past 10 months.

We are currently providing rope access personnel to an international engineering and drilling company that needed a rope access rescue crew in a foreign country on short notice. In addition to the quick response our management provided, Personnel/Projects Coordinator Lori Romero and Human Resources Supervisor Susan Mahfouz were true problem solvers. They were able to get all of the required documentation compiled and submitted over the course of just a few days. This is the perfect example of a Small Ball opportunity as it represents only a small team for six weeks, but who knows where this will take us since we were able to solve this challenge for a new customer.

Another shelf operator contacted us to provide I&E services related to hurricane repair efforts.Similarly, we have remained busy with this customer, and they appreciate the level of service that we have provided them as we have become a critical I&E service supplier to them.

Lastly, a major deepwater operator has requested us to provide call out I&E and mechanical services. Our call out groups were equipped for the task, and we continue to address their short-term resource needs in the I&E and mechanical space.

These are just a few of the examples. We have added 28 new customers within our various service lines over the last 10 months. More impressively, we have done so while still servicing the needs of our existing customers. We are truly blessed to have a team that is dedicated to living our values and delivering on our vision to “Honor God. Develop great people to solve big challenges for our customers and community.”

 

James Callahan

As vice president of project services, James provides strategic oversight and management of the company’s project management services line. He is responsible for successful operations of projects worldwide, providing integrated total project support for customers’ onshore and offshore activity. James is a graduate of Nicholls State University and holds a Masters of Business Administration and B.S. in Computer Science. He joined Danos in 2013.


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